CLIENTS: DO THEY TELL YOU EVERYTHING?

Nancy Myrland All Posts, Client Service and Retention Leave a Comment

Do you tell your doctor everything?
Truthfully, do you tell her every little detail of your personal habits…you know, those that could have an impact on your health?
After all, we tell our doctors everything, right?
They’ve heard it all before, so they won’t be shocked.
Hmm…I didn’t think so.
Why?

Could it be because you don’t like looking like a failure?
Could it be that you …

THERE SHOULD BE NO SURPRISES

Nancy Myrland All Posts, Client Satisfaction Interviews 10 Comments

Today I saw an interesting discussion fly by on Twitter. ┬áSocial Media Consultant Adrian Dayton and Law Practice Management Consultant Ron Friedmann were discussing Adrian’s recent article on Law.com titled Which Law Firm Owns The Most Digital Real Estate.
In his post, Adrian wrote about BigLaw being behind in the creation of digital real estate via blogs compared to smaller firms.
As …