HOW OUR WORDS IMPACT OUR CLIENTS

Nancy Myrland All Posts, Client Service and Retention 3 Comments

A few times a week, I write short marketing words of advice called Myrland Marketing Moments. ┬áThis morning’s Myrland Marketing Moment was born of a real-life experience I had with my Mom this morning while at the doctor. ┬áHere it is:
Myrland Marketing Moment:
Insensitive client mktg language I just experienced:
“Is it Friday yet? I don’t do Mondays.”
It’s not obvious what I …