Kenneth Cole & Every CEO: This Is Your Social Media Wakeup Call

Nancy Myrland All Posts, Crisis Management, Social Media 51 Comments

Your phone rings, and a voice loudly tells you:
“Hello, this is your social media wakeup call.  Get up, and don’t ever sleep through that alarm again. Do you hear me?!”
An almost unbelievable situation unfolded on the Internet today.
I began seeing Tweets, Facebook updates, comments, blog posts and private messages alerting the entire world to the fact that Kenneth Cole, a major …