Please Don’t Tape My Mouth Shut

Nancy Myrland All Posts, Client Service and Retention, Social Media 34 Comments

Lately I’ve run into a few blogs and Facebook Pages that don’t allow visitors to comment. This isn’t typically an accident as it can only be done by deliberately going into one’s settings and choosing this feature.
From a marketing, customer service, leadership, product and service development, and human perspective, I don’t think this is a wise business decision.
Why? Let’s Take …