DON’T FORGET THE SPECIAL TOUCHES

Nancy Myrland All Posts, Client Service and Retention, Social Media 6 Comments

Today I ran across a post I sent to the LMA, or Legal Marketing Association, listserve on December 5, 2008 in response to a post my friend and colleague Ross Fishman posted.
Ross was talking about how special it made him feel, in the midst of what was then an overflowing inbox, when a Partner at his former firm sent him …