Listen to them.
Talk to them.
Lather. Rinse. Repeat.
Thanks to Zazzle.com for the t-shirt image. You can buy it, and many others, right here.
Another wonderful tidbit. But, you always seem to hit it on the head for so many other issues, not just social media, being able to apply this in any customer service field, internal or external!!
Thanks for the KIS blog.
Nice post. I love the simplicity of this. Goes to show that you don't have to post a ton of words to get the point across.
Thanks Shirley! I'm glad you see so much in these posts. That is a nice feeling as an author. I'm always happy to see you stop by!